Refund Policy
Last updated: August 13, 2026
At VigilAgent (vigilagent.dev), we build SaaS monitoring and observability tools for AI agents. We strive to provide transparent, fair, and hassle-free billing. If VigilAgent doesn't meet your expectations, we are here to help.
1. Refund Eligibility
Annual Subscriptions
We offer a 14-day money-back guarantee for all annual plans. You can request a full refund within 14 days of your initial purchase or annual renewal.
Monthly Subscriptions
Monthly plans are eligible for prorated refunds if requested within the first 7 days of your billing cycle.
2. Non-Refundable Items & Conditions
To prevent abuse of our AI agent tracing infrastructure, the following are non-refundable:
- Usage already consumed: Accounts that have consumed high-volume API requests or exceeded fair usage metrics during the active billing window prior to the refund request.
- Refund requests submitted after the eligible window (14 days for annual, 7 days for monthly).
- Add-on compute capacity or custom enterprise feature setup fees.
3. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all VigilAgent orders. Paddle provides all customer service inquiries and handles tax compliance, invoicing, and secure payment processing.
4. How to Request a Refund
To request a refund, please send an email to our support team:
Email: hello@vigilagent.dev
Please include your account email address and your Paddle Order ID or receipt number so we can process your request quickly.
5. Processing Time
Once approved, refunds are issued immediately via Paddle and typically take 5 to 10 business days to appear on your bank statement or credit card account, depending on your financial institution.
Questions & Contact Information
If you have any questions regarding our Refund Policy or billing practices, please reach out to us at hello@vigilagent.dev.